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Refund Policy

Effective date: October 23, 2026

Masterclass with Melody (Melody S. Holt, Inc.) wants every student to feel confident about their purchase. This policy explains when refunds, transfers, and store credit are available for each type of product we sell. It is part of our Terms of Service.

1. Discounted and promotional purchases are final sale

Any order placed with a discount code, coupon, promotional link, or special offer, or purchased at any price other than full price, is a final sale and is not eligible for a monetary refund. If we approve a refund request on a discounted or non-full-price order, the approved amount will be issued as store credit only. Monetary refunds are available only for orders purchased and paid in full at full price, under the rules below.

2. Online courses and recorded content

You may request a refund within 14 days of purchase if you have completed no more than 25% of the course content. Downloadable materials, templates, and bundles (including the All In Bundle) cannot be refunded once they have been downloaded or accessed.

3. Live virtual classes and events

This includes the Bootcamp, live Zoom trainings, and virtual field trainings.

  • Cancel at least 48 hours before the class starts: you may transfer your seat to a future date one time, or request a refund if you paid full price.
  • Less than 48 hours before the start, after the class begins, or if you do not attend: no refund or transfer.
  • If we cancel or reschedule a class, you may choose a seat in the new date or a full refund of the amount you paid.

4. In-person trainings

  • Cancel at least 14 days before the training: you may transfer to a future in-person date one time, or request a refund if you paid full price.
  • Less than 14 days before the training, or if you do not attend: no refund. You may transfer one time to a future date if space is available.
  • Travel, lodging, and other personal costs are your responsibility and are not refundable by us.
  • If we cancel or reschedule a training, you may choose the new date or a full refund of the amount you paid.

5. Coaching, mentorship, and implementation programs

This includes 3-month mentorship and coaching, Implementation programs, and packages that include group sessions or private calls.

  • Before your first session or before you access program materials: you may request a refund if you paid full price.
  • Once your first session has taken place or you have accessed program materials: no refunds. These programs reserve Melody's time and a limited number of seats.
  • Unused sessions do not carry over after the program period ends and are not refundable.

6. Private one-on-one sessions

Cancellations made at least 48 hours before a scheduled session are eligible for a full refund or rescheduling. Cancellations made less than 48 hours in advance, and missed sessions, are not eligible for a refund.

7. Memberships and subscriptions

You may cancel your membership or subscription at any time. Cancellation takes effect at the end of your current billing period. No partial refunds are issued for unused portions of a billing period.

8. Payment plans and financing

If you pay with a payment plan or a financing provider (such as Shop Pay Installments, Affirm, or PayPal Pay Later), you are responsible for completing all scheduled payments, even if you stop participating, unless a refund is approved under this policy. Approved refunds on financed orders are returned through the financing provider, which will adjust your balance under its own terms. Access to programs may be paused if a scheduled payment is missed.

9. Physical products (fragrance and beauty bundles)

Seventh Avenue Beauty products sold on our store are handmade to order in small batches.

  • Cancellations: you may cancel within 24 hours of ordering for a full refund. After that, your order is in production and cannot be canceled.
  • Returns: for health and safety reasons, we cannot accept returns of opened or used fragrance, body oil, or body butter.
  • Damaged, defective, or wrong items: email us within 7 days of delivery with your order number and a photo. We will send a replacement or issue a refund for the affected item.
  • Shipping charges are not refundable, except when we sent a damaged, defective, or wrong item.

10. Store credit

Store credit can be used toward any Masterclass with Melody program or product, is valid for 12 months from the date it is issued, has no cash value, and cannot be transferred to another person.

11. How to request a refund, transfer, or credit

Email contact@masterclasswithmelody.com with your full name, order number, and the reason for your request. We reply within 3 business days. Approved refunds go back to your original payment method and usually appear within 5–10 business days, depending on your bank or provider.

12. Please contact us first

If something isn't right, please reach out to us before filing a dispute with your bank or financing provider. We will do our best to make it right quickly.

13. Your rights

Nothing in this policy limits any rights you may have under applicable law. If you have questions, contact us at contact@masterclasswithmelody.com, 256-361-1940, or 645 Wynn Drive, Attn 22087, Huntsville, AL 35806.